Shipping policy

Last Updated: July 15, 2026

Thank you for shopping with ENMY Official Store. We are committed to processing and delivering your order as quickly as possible.

Order Processing

  • Orders are processed during our business days (Monday to Friday, excluding public holidays).
  • Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
  • During peak sales periods, promotional campaigns, or public holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Rates

Shipping charges are calculated automatically at checkout based on your delivery address, package weight, and selected shipping method.

Any applicable shipping fees will be displayed before you complete your purchase.

Delivery Time

Estimated delivery times are as follows:

  • West Malaysia: 1–5 business days
  • East Malaysia: 3–10 business days
  • International Orders (if available): Delivery times vary depending on the destination country and customs clearance.

Please note that these are estimated delivery times only and are not guaranteed.

Delivery Delays

While we work closely with our shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Customs inspections
  • Courier operational delays
  • Incorrect or incomplete delivery addresses
  • Unexpected high shipping volumes

ENMY Official Store is not responsible for delays caused by third-party courier services once your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, additional shipping charges may apply for reshipment. ENMY Official Store is not responsible for orders that cannot be delivered due to incorrect address information provided by the customer.

Failed Delivery

If a parcel is returned to us because:

  • The customer provided an incorrect address;
  • The parcel was unclaimed;
  • Delivery attempts were unsuccessful due to customer unavailability;

the customer may be required to pay the additional shipping cost for reshipment.

Lost or Damaged Parcels

If your parcel arrives damaged, or if you believe your parcel has been lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • Photos of the parcel (if damaged)
  • Photos of the product (if applicable)

We will work with the courier to investigate the issue and provide an appropriate resolution.

International Orders

For international shipments, customers are responsible for any applicable import duties, taxes, customs fees, or other charges imposed by their destination country.

These fees are not included in the product or shipping price unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order status, please contact our Customer Support team.

Email: stcommerce24@gmail.com